Restaurant Manager

Job Details:

  • Job Type – Full Time

  • Work Schedule – Flexibility preferred, especially on weekends and holidays

  • Salary – Negotiable Schedule

 Position Summary:

The Burgers@ Restaurant Manager is responsible for creating a culture that reflects the company’s values. You will play a multi-faceted role, positioned as part of the management team but also hands on with managing daily operations, including recruiting, training, coaching and performance management of all staff members. We are looking for an experienced restaurant professional with an attention to detail, excellent organizational skills and outstanding interpersonal skills. We are committed to making Burgers@ a great place of employment and you will play a vital part in keeping our team’s energy and motivation high. As part of the management team, you will be responsible for providing outstanding leadership to your team. In addition, the assistant manager oversees the inventory and ordering of all food and supplies, optimizes profits and ensures the guests are satisfied with their dining experience. You should be passionate about the restaurant industry, inspiring others, coaching, counseling, creating a profitable environment, and delivering an exceptional customer experience. Our assistant manager must maintain high standards of restaurant cleanliness, sanitation, food quality and facility management.

Primary Responsibilities include:

FINANCIAL

  • Adherence to company standards and service levels to increase sales

  • Responsible for ensuring that all financial duties are completed accurately, on time and in accordance with company policies and procedures

  • Perform payroll audits to ensure that all payroll data is scrubbed and submitted correctly and on time for payroll processing

  • Organize and input invoices and receipts

  • Oversee and enforce adherence to established processes and procedures designed to minimize waste, spoilage and loss

FOOD SAFETY & PLANNING

  • Must be ServSafe certified and uphold all ServSafe guidelines

  • Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures, and complying with health and legal regulations

  • Responsible for ensuring consistent high quality food preparation and service

  • Maintain accurate inventory and control cost of goods

  • Maintain up-to-date contact list of contractors and vendors

  • Supervise portion control and quantities of preparation to minimize waste

  • Estimate food needs, placing and expediting orders with distributors and vendors, and schedule deliveries of food and supplies; and verifying receipt of supplies

  • Assist with planning special events, holiday and marketing promotions by ensuring we are staffed accordingly and have enough product in inventory

GUEST SERVICE

  • Ensure positive guest service in all areas of the restaurant

  • Respond to complaints and inquiries (in-person, online, email, or phone)

  • Maintain a calendar for guest reservations and special events, and serve as a the main point of contact

  • Obtain customer feedback and encourage customers to leave Google and Yelp reviews

  • Take any and all appropriate actions to turn dissatisfied guests into return guests

OPERATIONS

  • Effectively open (and close) the restaurant

  • Ensure a safe working environment for employees and guests to reduce the risk of injury and accidents, and completes accident reports promptly in the event that a guest or employee is injured

  • Ensure the POS system and online ordering is up-to-date at all times based on the availability of inventory items

  • Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness

  • Investigate and resolve complaints concerning food quality and service

  • Generate reports as needed or when requested by senior management

  • Ensure operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, evaluating new equipment and techniques

  • Ensure the successful planning, practice and launch of all new products

PERSONNEL

  • Provide outstanding leadership and guidance to all staff to create a positive working experience

  • Oversee the recruiting process, respond to incoming job applications in a timely manner, schedule and conduct job interviews, evaluate the status of each job applicant, write offer letters and obtain electronic signature from new hires

  • Successfully “on-board” new hires by ensuring that employees complete all required HR paperwork, online training activities, have been added to internal systems (Toast Payroll, Toast POS and Sling), and are in compliance with uniform requirements such as slip-resistant shoes

  • Provide on-the-job training to ensure new employees are thoroughly trained and knowledgeable in all aspects of service

  • Appraise employee performance according to our 90-Day Performance Review plan

  • Provide ongoing training and support to employees by daily education of cultural and technical aspects of the job

  • Conduct frequent team meetings and huddles with the purpose of creating a forum for employees’ voices to be heard as well as an opportunity to keep the team on the same page

  • Organize and maintain employee files with confidentiality

  • Communicate job expectations, planning, monitoring, and enforcing policies and procedures

  • Develop employees by providing ongoing feedback and establishing performance expectations

  • Ensure the restaurant is fully staffed for all shifts by preparing employee work schedules and posting the schedule a minimum of one week in advance

  • Develop Team Members/Cooks to become Team Leads and Team Leads to become Assistant Managers

ACCOUNTABILITIES

  • Maintains compliance with all state, local and federal regulations, as well as company policies and procedures; performs loss prevention audits to ensure all laws are being followed

  • Uphold company's purpose and values

  • Keeps senior management promptly and fully informed of all issues (i.e. problems, usual matters of significance and positive events) and takes prompt corrective action when necessary or suggest alternative courses of action

  • Completes job responsibilities in a timely and effective manner

  • Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morales, productivity and efficiency/effectiveness

  • Accomplishes company goals by accepting ownership

  • Handles sensitive information in a confidential manner

  • Improve administrative systems and processes to make them more efficient

  • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards

Expected Qualifications:

  • Must be ServSafe certified

  • Strong leadership, guest service, communication and conflict resolution skills

  • High degree of attention to detail and excellent organizational skills

  • Proficient computer skills, including Microsoft Office, Google Workspace and internet search engines

  • Basic math and accounting skills

  • Data entry experience

  • Good personal grooming

  • Comfortable with routinely shifting demands and managing multiple tasks simultaneously

  • Working knowledge of general office equipment

  • Ability to produce well thought-out, professional correspondence free of grammatical and spelling errors

  • Highly comfortable with operating a computerized POS system

  • Ability to stand for 8 hours

  • Ability to lift 35-50 pounds

  • Ability to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists

 Education:

  • Bachelor’s (preferred) or equivalent work experience (at least 3 years)

 Experience:

  • At least 2 years of supervisory/management experience

  • At least 2 years of restaurant operations experience

  • At least 2 years of clerical, secretarial, or office experience

 Benefits:

  • Employee discount