Lead Team Member

Job Details:

  • Job Type – Part Time Available

  • Work Schedule – Flexibility preferred, especially on weekends and holidays

Position Summary:

As a lead team member, you will be responsible for helping to lead and drive the daily restaurant operations of your Burgers@ location. You will be cross-trained to assist with FOH and BOH duties. A positive attitude, efficiency and excellent customer service are essential to being a lead team member. We depend on our lead team members to lead by example and to always make our guests and staff feel welcome and appreciated.

Responsibilities:

Primary Duties

  • Displays leadership qualities that contributes to a positive team environment.

  • Coordinates cross-functionally with kitchen and FOH staff to ensure a seamless operation.

  • Assists leadership with administrative duties when asked.

  • Provides fast, friendly customer service to all guests. 

  • Greets incoming and departing guests warmly.

  • Demonstrates a complete knowledge of brand menu items and ingredients.

  • Operates POS system by taking orders and collecting payments.

  • Ensures product quality and consistency when preparing and packaging orders.

  • Look for opportunities to stock or clean when not serving a guest.

  • Maintains up-to-date knowledge of basic food safety guidelines.

  • Willing to assist in the kitchen with food prep, cooking and cleaning as needed.

  • Cleans all restaurant areas/rooms and equipment during a normal shift, as assigned.

  • Assists leadership in executing restaurant opening or closing procedures.

  • Exhibits professional standards through appearance and demeanor.

  • Maintains positive working relationships with management and coworkers; willingly follows directions and requests as appropriate.

  • Completes tasks assigned beyond the job description when necessary.

BOH Duties

  • Assists cook with food prep, cooking and cleaning.

  • Prepares ingredients according to standardized recipes to ensure high quality consistent products are delivered to customers.

  • Adheres to specific product prep procedures to minimize waste and spoilage.

  • Maintains up-to-date knowledge of basic food safety guidelines.

  • Cleans cooking areas, kitchen equipment, and other restaurant areas according to schedule to ensure the highest level of sanitation.

  • Records cleaning duties in daily log book.

  • Conducts daily check of refrigerators and freezers to ensure food has been properly stored and labeled and all surfaces have been cleaned and sanitized.

  • Checks all kitchen machinery, refrigerators, and freezers for proper working order.

  • Reports any repairs or maintenance needed to cook and acting manager in a timely manner.

  • Reports all cleaning and sanitation concerns to cook and acting manager in a timely manner.

Qualifications:

  • Must be age 18 or older

  • Must have a positive attitude and commitment to excellent customer service

  • Must have excellent oral and written communication skills in English

  • Must be comfortable with operating a computerized POS system

  • Must be an enthusiastic team player and willing to take direction

 Education:

  • High school diploma or equivalent (preferred)

 Experience:

  • At least 1 year restaurant experience (preferred)

 Benefits:

  • Employee discount

  • Paid time off